Privacy Policy

FRSTeam of New England (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or interact with us online.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily submit when you:

• Fill out a contact or lead form
• Request information or services
• Subscribe to updates
• Communicate with us via email, phone, or text

This may include:

• Name
• Email address
• Phone number
• Address
• Company name
• Job title
• Details related to a service request or insurance claim

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site
• Referring URLs
• General geolocation (not precise location)

We collect this through cookies, analytics tools, and tracking pixels.

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Website functionality
• Performance tracking
• Analytics
• Advertising and remarketing

You may disable cookies through your browser settings, though some site features may not work properly.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries or service requests
• Provide and manage restoration services
• Communicate with you via email, phone, or text
• Deliver estimates, updates, or important service information
• Improve website performance and user experience
• Conduct analytics and reporting
• Run advertising, retargeting, and marketing campaigns
• Comply with legal obligations

You may opt out of marketing communications at any time.

3. How We Share Your Information

We do not sell your information.

We may share information with trusted third parties who assist in:

• Website hosting
• Analytics and tracking (e.g., Google Analytics, LinkedIn Insights, Meta Pixel)
• Email distribution
• Scheduling and customer communication
• Service delivery or subcontracted work

We may also disclose information:

• To comply with laws or legal processes
• To protect our rights or prevent fraud
• During a business transfer, merger, sale, or reorganization

4. LinkedIn, Meta, and Advertising Platforms

Our website may use advertising and tracking tools including:

• LinkedIn Insight Tag
• Meta (Facebook/Instagram) Pixel
• Google Ads conversion tracking

These tools may collect:

• IP address
• Device/browser data
• Page visit data
• Conversion events

You can opt out of interest-based advertising through your LinkedIn, Facebook, Google, or browser settings.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no data transmission or storage system can be guaranteed 100% secure.

6. Retention of Information

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Support business operations

When no longer needed, it is securely deleted.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have rights including:

• Access to your data
• Correction of inaccurate information
• Requesting deletion
• Opting out of marketing communications
• Objecting to specific types of data processing

7.2 CCPA (California Residents)

California residents may request:

• Disclosure of collected personal information
• Deletion of personal information
• Information about data sharing practices

We do not sell personal information.

7.3 GDPR (EU/EEA Visitors)

If applicable, you may:

• Request access or correction
• Request deletion or limit processing
• Withdraw consent

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact:

FRSTeam of New England
160 Middleboro Ave, East Taunton, MA 02718
newengland@frsteam.com
(855) 383-2663